Terms & Conditions – Flow House Hostel Novi Sad Serbia

  1. Reservation: Online bookings is possible but currently we do not take payments online. Booking can also be made over the phone. For groups of 10 or more people booking must be made by direct contact and not websites booking form – Reservation calendar. All payments are processed on arrival.
  2. Age: No person under the age of 18 can be admitted into our hostel unless they are accompanied by an adult who is staying in the same room.
  3. Check in time: 14:00h – Check out time 10.00h
  4. Arrival: Rooms are available from 14:00h on the day of arrival; however you are welcome to drop off your luggage in the morning. We do require valid photo identification upon check in, preferably a valid passport, National I.D card or photo driving license. All guests must also complete and sign a guest registration form. All Walk-in bookings must present a valid credit/debit card for authorisation as security guarantee against room damage.
  5. Late Arrivals: If your arrival is after 22:00h, you are requested to contact the hostel and make earlier arrangements for the late admission.
  6. Payments: 50% of the total cost must be payed upfront on arrival, the rest plus any extra changes or damages are to be paid in full on departure. If your stay is for one night only you must pay full amount on arrival.
  7. Room Key: Upon check in each guest will receive a key card for access to their room. These key cards are activated for the period of stay only and must be returned to the reception when checking out.  Failure to return the key card or re-issue of a lost or damaged card will result in a charge of 6€ per card.
  8. Extending your stay: If you wish  to extend your stay with us, kindly check with the reception for the possible availability at least one day in advance.
  9. Cancelations: The hostel reserves the right to charge up to 100% of total cost for all booked or requested but not used services.
  10. Price:  Price changes during the year depends of the hi or low season and cannot be guaranteed during the whole year.
  11. Departure: Guests must check out by 10:00h, remove all their belongings, vacate the room, and hand back the key card to the reception. A late check out up to 12:00h will be charged at cost of 5€ per dorm bed or 15€ per apartment. Check out after midday will incur additional night stay and full rate of the bed or room will be charged.
  12. The standard current voltage is 220-240V. Any use of electrical heaters (iron, camp-cookers etc.) in any hostel-rooms or – areas is strictly forbidden because of safety reasons. It is forbidden to bring flammable, explosive or any dangerous materials into the hostel.
  13. All bed linen and towels are provided.
  14. It is not allowed to take any inventory, equipment or other hostel property out of the premises. Room visits are not allowed.
  15. During your visit at our hostel you are kindly requested to be quiet and respectful and behave appropriately at the premises so that everyone can enjoy their stay.
  16. For any possible repairs kindly contact the hostel reception. The guest is responsible for any damages that have been caused by his/her actions or by person that guest is responsible for. The damages are to be paid in full on departure.
  17. Security: Personal belongings always lock into the lockers assigned to you and turn the key twice to ensure that it is close. The hostel cannot be responsible for any of your personal belongings or valuables left in your room during your stay or after check out.
  18. Services like: laundry, ironing or dry cleaning are not provided or included in the price but can be arranged for an extra cost, please contact the reception.
  19. NO SMOKING: Hostel has a no smoking policy, however you can smoke if front of the house or on the balconies. Any guest found smoking inside the building will be fined 50€, asked to leave the premises immediately and will not be offered a refund.
  20. NO DRUGS: Drug use is illegal in Serbia. Any guest found using drugs within the building will be fined 250€, asked to leave the premises immediately and will not be offered a refund.
  21. Alcohol consumption: Alcohol consumption is only allowed for guests over the age of 18. But person being drunk and causing anti social behaviour will be asked to leave the premises immediately and will not be offered a refund.
  22. No animals or pets are allowed on the Hostel premises, exception to this rule are for guide dogs accompanying blind or partially blind guests.
  23. Discretion: All bookings are subject to availability and Clink hostels reserve the right to decline any booking at its discretion.

Terms & Conditions Flow House Novi Sad Serbia